Returns & Exchanges
We want you to be completely satisfied with your Au Vodka purchase, which is why we offer a 14-day return window for unopened and undamaged items. Please ensure all security seals remain intact to qualify for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive your unique Return Authorization code.
Pack Securely
Carefully place the unopened gold bottles or apparel in their original packaging, ensuring they are well-protected for transit.
Ship to Au Vodka
Attach the provided return label and drop your package off at any authorized courier location; we recommend obtaining proof of postage.
Receive Refund
Once our distillery team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing